VIKING 56K
USB MODEM
(MAC OS)
USER’S GUIDE
Manual No. 1005280
Release 03/99, Rev A
®
S P E E D
•
P O W E R
•
P E R F O R M A N C E
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
1 Introduction
Congratulations on purchasing your Viking Components 56K USB (Universal
Serial Bus) fax/modem for your computer. To turn your computer into a commu-
nications center, all you need is your Viking fax/modem and a standard analog
phone line.
Viking 56K USB Modem Features & Specifications
Features:
•
•
•
•
•
USB Connection Standard
Hot-Swappable and Plug & Play
Supports Both V.90 and K56Flex
5 Year Warranty
Technical Support: 24 Hrs a Day, 7 Days a Week
Specifications:
•
•
•
•
•
•
Integrated USB Cable
2Mb Flash supports V.90 & K56 Flex for maximum compatibility
Up to 56 kbps reception
Up to 33.6 kbps transmission
9 LEDs (8 status and 1 power)
All necessary cables and software included
Data Modem:
V.90, K56Flex, V.34 (33.6kbps), V.32bis, V.32, V.22bis, V.22, V.23 and V.21;
Bell 212A and 103
•
•
•
V.42 LAPM, MNP2-4 and MNP10 Error Correction
V.42bis and MNP5 data compression
Fax Modem:
•
•
V.17, V.29, V.27ter and V.21 channel 2
Supports Caller ID and Distinctive Ring
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
2 Before You Install
It is recommended to read any additional information in your system’s “Owner’s
Guide” regarding external modems before continuing.
System Requirements
Computer:
•
Any computer with a free USB port.
Compatible Operating System:
Mac OS 8.5 or Later
•
Computer Memory:
•
4MB of free RAM
Hard Disk Space:
•
2MB or more
Phone Line:
•
Standard residential (analog) RJ-11
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Phone Line Requirements
The phone line required by the Viking Components USB fax/modem is an analog
RJ-11. This is a standard residential phone line.
Warning: Do not use a PBX or digital phone line. These phone lines may
damage the Viking Components USB fax/modem or phone equipment.
PBX or digital lines are used by many businesses for their phone systems. To
determine if the line you wish to use is analog, look on the jack of the phone. If it
says “analog,”“computer,”“data” or “modem,” it is an analog line. If you are in an
office and the phone is not labeled, check with the phone system administrator.
If you are in a hotel, call the hotel operator for more information.
Communications Software requirements
Please refer to the communication software “User Guide” for additional system
requirements for installing the communication software.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
3 Hardware Installation
This chapter contains instructions on installing your Viking 56K USB fax/modem.
Warning: The phone jack you use must be for an analog phone line. If
you are in an office building, it may use digital phone lines. If you are not
sure of the type of phone lines your office building has, contact your phone
system administrator.
1. Rest the modem on its side. Locate the two phone cord jacks toward the cen-
ter of the bottom panel. These jacks are interchangeable when connecting the
modem to a wall jack and a phone. Plug one end of a phone cord into one of the
jacks and the other end to the phone jack located on the wall. If you wish to use
your modem and phone through the same wall phone jack, plug the cord from
your phone into the remaining jack on the modem.
Note: You can not use the phone and the modem at the same time if they share
the same phone line.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Hardware Installation (Continued)
2. Return the modem right side up and feed the phone cables through the back
of the base.
3. Power on your computer.
4. Locate an available USB port on your computer and connect it with the USB
cable on the back of the modem. This port is usually located on the back of your
system. If you are not familiar with the location of the USB ports on your com-
puter, please refer to your system’s “Owner’s Guide” for detailed instructions.
Note: The Viking Components USB modem must be connected to a USB port on
your computer or to a powered USB hub.
Your hardware setup in now complete. To complete the setup of your modem,
please proceed to the chapter 4 “Software Installation” in this guide.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
4 Software Installation
Once the Viking USB fax/modem is installed, you will need to install the software
necessary to communicate with the fax/modem. This chapter will cover the steps
necessary to configure your computer’s operating system.
Mac OS 8.5 or Later Driver Software
1. Insert the “Viking Modem Companion Software” CD into your computer’s CD-
ROM drive. Once the CD appears on your system’s desktop, double-click on its
icon to open. Locate the“Viking Modem Installer”icon on the CD and double-click
on it to launch.
Note: If the CD can not be located,the drivers can be downloaded from the Viking
Components Web site at: www.vikingcomponents.com
3. Select “Viking 56K USB Modem” by clicking on its button. Then click the “Install”
button to begin the driver installation.
4. Once the driver installation is done, click the“Quit”button to leave the installer.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Mac OS 8.5 or Later Driver Software (Continued)
5. Click the “Restart” button to restart your system.
6. From the Apple ( ) menu, select “Control Panel” and then choose “Modem.”
Next to “Connect via:” the “USB Rockwell Modem” should be listed. Locate the
“Modem:” pop-up menu in the “Setup” section. If your Internet Service Provider
(ISP) supports 56KFlex and V.90,select“Viking 56k_v90.” For ISP’s that only support
56KFlex, select “Viking force 56kflex.” Then close the “Modem” control panel and
click the “Save” button.
Note: If you experience problems connecting to your Internet Service Provider
(ISP) with the supplied modem script, try contacting your ISP for further instruc-
tions or go to the Viking Components Web site for updated modem scripts.
Your driver installation is now complete.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
MacComCenter Communication Software
1. Insert the “Viking Modem Companion Software” CD in your computer’s CD-ROM
drive. Once the CD appears on your system’s desktop, double-click on its icon to
open. Locate the“MacComCenter”icon on the CD and double-click on it to launch.
2.In the“MacComCenter”window, the“USB Rockwell Modem”should be selected in
the “What serial port should MacComCenter use:” pop-up menu. Click the “Install”
button to begin the communication software installation.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
MacComCenter Communication Software (Continued)
3. Once the software for MacComCenter has been loaded, a modem description
window will appear. Click the “OK” button to continue with the software setup.
4. The “MacComCenter Assistant” will guide you through the rest of the setup pro-
cedure. Follow the onscreen instructions until the setup has been completed.
Your MacComCenter software installation is now complete.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Remote Access/Mac PPP Setup
1. From the Apple menu, select“Control Panel”and then choose“TCP/IP.” From the
“Connect Via” pop-up menu, choose “PPP.” From the “Configure” pop-up menu,
choose “PPP Server.” In the text box labeled “IP Address,” enter the IP address
given to you by your ISP. In the text box labeled“Domain Name,”enter the domain
name given to you by your ISP. Close the “TCP/IP” control panel and click “Save.”
2. From the Apple menu, select “Control Panel” and then choose “Remote
Access/PPP.” Enter your user name, password and phone number in their appro-
priate text fields.
Your software installation and setup is now complete.
Free PPP Setup
The Viking Apple Modem Script is not required for this setup. This setup is for ver-
sion 2.6.2 of Free PPP.
1. Double-click the “Free PPP Setup” application.
2. Click the small arrow at the bottom left of the window for the pop-up menu.
Choose “General” from the pop-up menu and click the checkbox “Disconnect If
Idle” to disable.
3. Choose “Accounts” from the pop-up menu and click “New.” Complete all text
fields under “Account” and “Dialup.” Then click “OK.”
4. Choose “Modems” from the pop-up menu and click “New.” Give the modem a
name. Select a modem from “Connected To.” Set the port speed to 115200. Add
the AT Command: AT&FW2+MS=12,1 to the init string setting for V.90 preferred
and click “OK.”
5. Click“Open TCP/IP.” The“Connect Via”pop-up menu should have“Free PPP”cho-
sen and the“Configure”pop-up menu should have“PPP Server”chosen. Complete
the text fields “Server Address” and “Search Domains.” Close and click “Save.”
Your software installation and setup is now complete.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Using Data and Fax Communication Software
Most communication software installation programs will automatically detect
your Viking fax/modem and preform the appropriate configurations. In some
cases, you may find it necessary to configure the software so it can send the
appropriate commands to the fax/modem.
Although most applications have many different modems already programmed
into the software application, sometimes you may not be able to find the exact
match for your modem. For the best compatibility, select a Hayes Compatible
modem from the list of modems.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
5 Technical Notes
This chapter covers the definitions of the status lights on the front of your exter-
nal modem.
Status Light Definitions
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
6 Troubleshooting
This chapter will cover some solutions to some common problems you may expe-
rience when installing your Viking USB modem. Some solutions may not apply to
your operating system or may not be listed. If your problem is not answered in
the following sections, please proceed to page 27, contacting Viking for support.
For software problems, please refer to the communication software “User Guide”
for solutions.
Universal Serial Bus (USB) Basics
If you are having problems with one or multiple USB devices, try the following:
•
•
Plug the modem into another USB port on your system.
If the modem is connected to a self-powered hub, try unplugging one or more
devices from the hub.
If the modem is connected to a self-powered hub, make sure the hubs power
cord is plugged into a working electrical outlet.
If the modem is connected to a self-powered hub, try plugging the modem into
another port on the hub.
Unplug all USB devices from your computer except your keyboard* and mouse*.
•
•
•
Plug one device in at a time to determine which device is the problem. Once the
problem device has been determined:
There may be something wrong with the cable connecting the device.
If possible, borrow a cable that you know works with another similar
device. Connect the cable to the device, then connect the device to your
computer. If the device works using the borrowed cable, then you need
to replace the cable.
*If an USB device
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
General Troubleshooting
Problem
Solution
The power light on the modem is
•
Ensure the modem is plugged into your system’s USB
not on.
port. If your modem is plugged into a hub, it must be a
powered hub.
•
•
•
•
If more than one USB port is available, try another port.
Ensure “USB Support” is turned on in your system’s BIOS.
Ensure the drivers are loaded correctly.
Contact your computer’s manufacture.
Modem does not respond, modem
•
Did you select the correct modem type? If the Viking
communication error or modem modem is not listed, try a Hayes compatible modem.
not found.
•
Is the USB cable completely plugged into its port and are
all of the connections secure?
If the modem stops after the computer enters power-
saving mode, disabling this feature is recommended.
•
How can I change the speaker vol-
ume on the modem?
•
The volume can be changed through AT Commands. Use
the following AT Commands to change the volume levels:
ATL0
ATL1
ATL2
ATL3
ATM0
ATM1
Set lowest speaker volume
Set low speaker volume
Set medium speaker volume
Set high speaker volume
Turn speaker off
Turn speaker on during handshaking and while
receiving carrier
ATM2
ATM3
Turn speaker on during handshaking and while
receiving carrier.
Turn speaker off during dialing and receiving
carrier and turn speaker on during answering.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
General (Continued)
Problem
Solution
Modem does not dial or it dials
incorrectly.
•
•
Are you cable and phone line connections secure?
Is there another phone extension on the same line in
use?
•
Are you using a standard analog phone line? Digital
phone line will not work with this modem.
•
•
Is the telephone number correct?
Did you enter a “1” before the area code when dialing
long distance?
Are you required to enter a prefix, such as a “9” in your
settings.
Is the other line busy or not answering? Make sure it is
available before calling.
•
•
Modem does not fax
•
Did you select the correct fax class? Check your soft-
ware, select another fax class and try again.
•
Do you have another communications program open? If
so, close it.
•
Did you select the correct printer in your application?
For example, fax/modem.
No Dial Tone message
•
•
•
•
Are all of the cable connections secure?
Is the phone line in use by someone else?
Are you using a standard analog phone line?
Test the line by connecting a standard phone and listen-
ing for a dial tone.
The modem is not connecting at is
intended speed
• Is the modem selected in your system’s “Modem” control
panel reflect your maximum speed of your ISP? Please
refer to page 7 in this guide for more information on the
“Modem” control panel.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
7 Basic AT Commands
From terminal mode or command line, AT commands allow you to control your
modem. If you are using your communications software to operate your modem,
the software menus configure the AT commands. Follow the instructions in this
chapter to operate your modem directly from the terminal mode.
Guidelines
“AT”precedes most commands. Enter the AT commands exactly as they appear in
the following Command column. The commands can be typed in either upper or
lower case letters, but cases should not be mixed. There can be up to a total of 40
characters in one command and spaces are not necessary. To activate a complete
command string, press the “Enter” key.
Basic AT Command Set
Command
Function
A/
A
Re-execute command.
Go off-hook and attempt to answer a call.
Select V.22 connection at 1200 bps.
Select Bell 212A connection at 1200 bps.
Return OK message.
Dial modifier.
Turn off command echo.
B0
B1
C1
Dn
E0
E1
H0
H1
I0
Turn on command echo.
Initiate a hang-up sequence.
If on-hook, go off-hook and enter command mode.
Report product code.
I1
Report pre-computed.
I2
Report OK.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Basic AT Command Set (Continued)
Command
Function
I3
I4
I5
I6
Report firmware revision, model, and interface type.
Report response programmed by an OEM.
Report the country code parameter.
Report modem data pump model and code revision.
Reports the DAA code (W-class models only).
Set low speaker volume.
Set low speaker volume.
Set medium speaker volume.
Set high speaker volume.
Turn speaker off.
I7
L0
L1
L2
L3
M0
M1
Turn speaker on during handshaking and turn off while
receiving carrier.
M2
M3
Turn speaker on during handshaking and while receiving
carrier.
Turn speaker off during dialing and receiving carrier and turn speaker on
during answering.
N0
N1
O0
O1
P
Turn off automode detection.
Turn on automode detection.
Go on-line.
Go on-line and initiate a retrain sequence.
Force pulse dialing.
Q0
Q1
Sn
Sn?
=v
?
Allow result codes to DTE.
Inhibit result codes to DTE.
Select S-Register as default.
Return the value of S-Register.
Set default S-Register to value v.
Return the value of default S-Register.
Force DTMF dialing.
T
V0
V1
W0
W1
W2
X0
Report short form (terse) result codes.
Report long form (verbose) result codes.
Report DTE speed in EC mode.
Report line speed, EC protocol and DTE speed.
Report DCE speed in EC mode.
Report basic call progress result codes, i.e., OK, CONNECT, RING, NO CARRIER
(also, for busy, if enabled, and dial tone not detected), NO ANSWER and
ERROR.
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Basic AT Command Set (Continued)
Command
Function
X1
Report basic call progress result codes and connections speeds (OK, CON
NECT, RING, NO CARRIER (also, for busy, if enabled, and dial tone detected),
NO ANSWER, CONNECT XXXX, and ERROR.
Report basic call progress result codes and connections speeds, i.e., OK,
CONNECT, RING, NO CARRIER (also, for busy, if enabled, and dial tone not
detected), No ANSWER, CONNECT XXXX, and ERROR.
Report basic call progress result codes and connection rate, i.e., OK,
CONNECT, RING, NO CARRIER, NO ANSWER, CONNECT XXXX, BUSY, NO DIAL
TONE and ERROR.
X2
X3
X4
Report all call progress result codes and connection rate, i.e., OK, CONNECT,
RING, NO CARRIER, NO ANSWER, CONNECT XXXX, BUSY, NO DIAL TONE and
ERROR.
Y0
Y1
Z0
Z1
&C0
&C1
&D0
Disable long space disconnect before on-hook.
Enable long space disconnect before on-hook.
Restore stored profile 0 after warm reset.
Restore stored profile 1 after warm reset.
Force RLSD active regardless of the carrier state.
Allow RLSD to follow the carrier state.
Interpret DTR ON-to-OFF transition per &Qn:
&Q0, &Q5, &Q6 The modem ignores DTR.
&Q1, &Q4 The modem hangs up.
&Q2, &Q3 The modem hangs up.
&D1
Interpret DTR ON-to-OFF transition per &Qn:
&Q0, &Q1, &Q4,.
&Q5, &Q6 Asynchronous escape.
&Q2, &Q3 The modem hangs up.
&D2
&D3
Interpret DTR ON-to-OFF transition per &Qn:
&Q0 through &Q6 The modem hangs up.
Interpret DTR ON-to-OFF transition per &Qn:
&Q0, &Q1, &Q4,.
&Q5, &Q6 The modem performs soft reset.
&Q2, &Q3 The modem hangs up.
&F0
&F1
Restore factory configuration 0.
Restore factory configuration 1.
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Basic AT Command Set (Continued)
Command
Function
&G0
&G1
&G2
&J0
Disable guard tone.
Disable guard tone.
Enable 1800 Hz tone.
Set S-Register response only for compatibility.
Set S-Register response only for compatibility.
Disable DTE/DCE flow control.
Enable RTS/CTS DTE/DCE flow control.
Enable XON/XOFF DTE/DCE flow control.
Enable transparent XON/XOFF flow control.
Enable both RTS/CTS and XON/XOFF flow control.
Select dial up line operation.
Select leased line operation.
Select direct asynchronous mode.
Select sync connect with async off-line command mode.*
Select sync connect with async off-line command mode and enable DTR of
directory zero.*
&J1
&K0
&K3
&K4
&K5
&K6
&L0
&L1
&M0
&M1
&M2
&M3
Select sync connect with async off-line command mode and enable DTR to
act as Talk/Data switch.*
&P0
&P1
&P2
&P3
&Q0
&Q1
&Q2
Set 10 pps pulse dial with 39%/61% make/break.
Set 10 pps pulse dial with 33%/67% make/break.
Set 20 pps pulse dial with 39%/61% make/break.
Set 20 pps pulse dial with 33%/67% make/break.
Select direct asynchronous mode.
Select sync connect with async off-line command mode.*
Select sync connect with async off-line command mode and enable DTR
dialing of directory zero.*
&Q3
Select sync connect with async off-line command mode and enable DTR to
act as Talk/Data switch.*
&Q4
&Q5
&Q6
&R0
&R1
&S0
&S1
&T0
Select Hayes AutoSync mode.
Modem negotiates an error corrected link.
Select asynchronous operation in normal mode.
CTS tracks RTS (async) or acts per V.25 (sync).
CTS is always active.
DSR is always active.
DSR acts per V.25.
Terminate any test in progress.
*Serial Interface operation only.
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Basic AT Command Set (Continued)
Command
Function
&T1
&T2
&T3
&T4
&T5
&T6
&T7
&T8
&V
Initiate local analog loopback.
Returns ERROR result code.
Initiate local digital loopback.
Allow remote digital loopback.
Disallow remote digital loopback request.
Request an RDL without self-test.
Request an RDL with self-test.
Initiate local analog loop with self-test.
Display current configurations.
&W0
&W1
&X0
&X1
&X2
&Y0
&Y1
&Zn=x
%E0
%E1
%E2
%L
Store the active profile in NVRAM profile 0.
Store the active profile in NVRAM profile 1.
Select internal timing for the transmit clock.
Select external timing for the transmit clock.
Select slave receive timing for the transmit clock.
Recall stored profile 0 upon power up.
Recall stored profile 1 upon power up.
Store dial string x (to 35) to location n (0 to 3).
Disable line quality monitor and auto retrain.
Enable line quality monitor and auto retrain.
Enable line quality monitor and fallback/fall forward.
Return received line signal level.
%Q
Report the line signal quality.
%TTn
\Kn
PTT certification test signals.
Controls break handling during three states:
When modem receives a break from the DTE:
\K0,2,4
\K1
Enter on-line command mode, no break sent to the remote modem.
Clear buffers and send break to remote modem.
\K3
Send break to remote modem immediately.
\K5
Send break to remote modem in sequence with transmitted data.
When modem receives \B in on-line command state:
Clear buffers and send break to remote modem.
\K0,1
\K2,3
\K4,5
Send break to remote modem immediately.
Send break to remote modem in sequence with transmitted data.
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Basic AT Command Set (Continued)
Command
Function
When modem receives break from the remote modem:
\K0,1
\K2,3
\K4,5
\N0
Clear data buffers and send break to DTE.
Send a break immediately to DTE.
Send a break with received data to the DTE.
Select normal speed buffered mode.
Select direct mode.
\N1
\N2
Select reliable link mode.
\N3
Select auto reliable mode.
\N4
Force LAPM mode.
\N5
Force MNP mode.
+MS
+H0
+H1
+H2
+H3
Select modulation.
Disable RPI.
Enable RPI and set DTE speed to 19200 bps.
Enable RPI and set DTE speed to 38400 bps.
Enable RPI and set DTE speed to 57600 bps.
**0
**1
**2
Download to flash memory at last sensed speed.
Download to flash memory at 38.4 bps.
Download to flash memory at 57.6 bps.
-SDR=0
-SDR=1
-SDR=2
-SDR=3
-SDR=4
-SDR=5
-SDR=6
-SDR=7
Disable Distinctive Ring.
Enable Distinctive Ring Type 1.
Enable Distinctive Ring Type 2.
Enable Distinctive Ring Type 1 and 2.
Enable Distinctive Ring Type 3.
Enable Distinctive Ring Type 1 and 3.
Enable Distinctive Ring Type 2 and 3.
Enable Distinctive Ring Type 1,2 and 3.
-SSE=0
-SSE=1
Disable DSVD.
Enable DSVD.
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ECC Commands
Command
Function
%C0
%C1
%C2
%C3
Disable data compression.
Enable MNP 5 data compression.
Enable V.42 bis data compression.
Enable both V.42 and MNP 5 compression.
\A0
\A1
\A2
\A3
\Bn
Set maximum block size in MNP to 64.
Set maximum block size in MNP to 128.
Set maximum block size in MNP to 192.
Set maximum block size in MNP to 256.
Send break of n x 100 ms.
MNP 10 Commands
Command
Function
)M0
)M1
)M2
Disable MNP 10 link negotiation power adjustment.
Enable MNP 10 link negotiation power adjustment.
Enable cellular mode without power level adjustment during MNP link
negotiation.
*H0
*H1
*H2
Select MNP 10 link negotiation at highest rate.
Select MNP 10 link negotiation at 1200 bps.
Select MNP 10 link negotiation at 4800 bps.
-K0
Disable MNP 10 extended services.
-K1
Enable MNP 10 extended services.
-K2
-Q0
-Q1
-SEC=0
Enable MNP 10 extended services detection only.
Disable MNP 10 fallback to 2400 bps (V.22 bis)/1200 bps (V.22).
Enable MNP 10 fallback to 2400 bps (V.22 bis)/1200 bps (V.22).
Disable MNP10-EC.
-SEC=1,[<tx level>] Disable MNP10-EC and set transmit level <tx level> 0 to 30 (0 dBm to -30
dBm).
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MNP 10 Commands (Continued)
Command
Function
@M0
@M1
@M2
@M3 - @M10
@M11
@M12
@M30
Select initial transmit level of -26 dBm.
Select initial transmit level of -30 dBm.
Select initial transmit level of -10 dBm.
Select initial transmit level of -10 dBm.
Select initial transmit level of -11 dBm.
Select initial transmit level of -12 dBm.
Select initial transmit level of -30 dBm.
:E0
:E1
Disable the compromise equalizer.
Enable the compromise equalizer.
Caller ID Commands
Command
Function
#CID=0
#CID=1
#CID=2
Disable Caller ID.
Enable Caller ID with formatted presentation.
Enable Caller ID with unformatted presentation.
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Fax Class 1
Command
Function
+FCLASS=n
+FAE=n
+FRH=n
+FRM=n
+FRS=n
+FTH=n
+FTM=n
+FTS=n
Service class.
Data/fax auto answer.
Receive data with HDLC framing.
Receive data.
Receive silence.
Transmit data with HDLC framing.
Transmit data.
Stop transmission and wait.
Fax Class 2
Command
Function
+FCLASS=n
+FAA=n
+FAXERR
+FBOR
+FBUF?
+FCFR
+FCLASS=
+FCON
+FCIG
Service class.
Adaptive answer.
Fax error value.
Phase C data bit order.
Buffer size (read only).
Indicate confirmation to receive.
Service class.
Facsimile connection response.
Set the polled station identification.
Report the polled station identification.
Capability to receive.
+FCIG:
+FCR
+FCR=
+FCSI:
+FDCC=
+FDCS:
+FDCS=
+FDIS:
+FDIS=
+FDR
+FDT=
+FDTC:
+FET:
Capability to receive.
Report the called station ID.
DCE capabilities parameters.
Report current session.
Current session results.
Report remote capabilities.
Current sessions parameters.
Begin or continue phase C receive data.
Data transmission.
Report the polled station capabilities.
Post page message response.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Fax Class 2 (Continued)
Command
Function
+FET=N
+FHNG
+FK
+FLID=
+FLPL
+FMDL?
+FMFR?
+FPHCTO
+FPOLL
+FPTS:
+FPTS=
+FREV?
+FSPL
Transmit page punctuation.
Call termination with status.
Session termination.
Local ID string.
Document for polling.
Identify model.
Identify manufacturer.
Phase C time out.
Indicates polling request.
Page transfer status.
Page transfer status.
Identify revision.
Enable polling.
+FTSI:
Report the transmit station ID.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
8 Modem Driver & Firmware
Upgrades
Your Viking External modem can be upgraded by updating its drivers and
through firmware upgrades. These upgrades can be downloaded from Viking
Components Web page at:
Once you have reached Viking’s Web site, select “Support.” Then select “Software”
and finally select “Viking Components External Modems.” Scroll down to your
modem and select the file you wish to upgrade your modem with.
Note: If you are unfamiliar with driver updates and firmware upgrades, it is rec-
ommended to contact our Technical Support Department before starting these
procedures. If the modem is upgraded incorrectly, it can be damaged. For infor-
mation on contacting Technical Support, please proceed to Chapter 9, page 27.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
9 Contacting Technical Support
If your questions have not been answered or if you are unable to solve a problem
with your modem by using this guide, Viking Components has Technical Support
available 7 days a week and 24 hours a day.
Before calling Technical Support, please prepare to have the following available:
•
•
•
•
Modem part number or Viking bar code on the modem.
Machine type.
Operating system.
Detailed descriptions of question or problem.
Viking Components Technical Support
Phone Number: 888-801-9181
E-mail: [email protected]
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
10 Communication Regulations
INDUSTRY CANADA (IC) NOTICE
“NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification
means that the equipment meets certain telecommunications network protective, oper-
ational and safety requirements as prescribed in the appropriate Terminal Equipment
Technical Requirements documents(s). The department does not guarantee the equip-
ment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be con-
nected to the facilities of the local telecommunications company. The equipment must
also be installed using an acceptable method of connection. The customer should be
aware that compliance with the above conditions may not prevent degradation of ser-
vice in some situations.
Repairs to certified equipment should be coordinated by a representative designat-
ed by the supplier. Any repairs or alterations made by a user to this equipment, or equip-
ment malfunctions, may give the telephone communications company cause to request
the user to disconnect the equipment.
Users should ensure for their own protection, that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if present,
are connected together. This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician, as appropri-
ate.”
“NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device
provides an indication of the maximum number of terminals allowed to be connected to
a telephone interface. The termination on an interface may consist of any combination
of devices subject only to the requirement that the sum of the Ringer Equivalence
Numbers of all the device does not exceed 5.”
REN: 1.0B
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
PART 68 REQUIREMENTS
This equipment complies with Part 68 of the FCC Rules. On this equipment there is
a label that contains, among other information, the FCC Registration Number and Ringer
Equivalence Number (REN) for this equipment. You must, upon request, provide this
information to your telephone company.
This equipment uses RJ11 jack.
An FCC compliant telephone cord and modular plug are provided with this equip-
ment. This equipment is designed to be connected to the telephone network or premis-
es wiring using a compatible modular jack which is Part 68 compliant. See installation
instructions for details.
The REN is useful to determine the quantity of devices you may connect to your tele-
phone line and still have all those devices ring when your telephone number is called. In
most, but not all areas, the sum of all the REN’s of all devices connected to one line should
not exceed five (5.0). To be certain of the number of devices you may connect to your
line, as determined by the REN, you should contact your local telephone company to
determine the maximum REN for your calling area.
If your telephone equipment causes harm to the telephone network, the telephone
company may discontinue your service temporarily. If possible, they will notify you in
advance. But if advance notice is not practical, you will be notified as soon as possible.
You will be informed of your right to file a complaint with the FCC.
Your telephone company may make changes in its facilities, equipment, operations
or procedures that could affect the proper functioning of your equipment. If they do, you
will be notified in advance to give you an opportunity to maintain uninterrupted tele-
phone service.
If you experience trouble with this telephone equipment, please contact Viking
Components, Inc., Customer Support at 888-801-9181 for information on obtaining ser-
vice or repairs. The telephone company may ask that you disconnect this equipment
from the network until the problem has been corrected or until you are sure that the
equipment is not malfunctioning.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
PART 68 REQUIREMENTS (Continued)
This equipment may not be used on coin service provided by the telephone com-
pany. Connection to party lines is subject to state tariffs.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use
a computer or other electronic device, including fax machines, to send any message
unless such message clearly contains a margin at the top or bottom of each transmitted
page or on the first page of the Transmission, the date and time it is sent and an identifi-
cation of the business or other entity, or other individual sending the message and the
telephone number of the sending machine or such business, or entity, or individual. (The
telephone number provided may not be a 900 number or any the number for which
charges exceeds local or long-distance transmission charges.)
In order to program this information into your fax software, you should complete
the steps described in the communications software manual.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
11 Warranty & Disclaimers
5 YEAR WARRANTY
All Viking Components products have been thoroughly tested free of defects
in material and workmanship. If any malfunction should occur while used in its rec-
ommended environment, Viking, at its option, will repair or replace this product at
no charge, provided the product or any part thereof has not been abused, misused,
neglected, replaced, repaired or modified. Viking shall make the final determina-
tion as to the existence and cause of any defect. Viking will not repair or replace prod-
ucts designated as having a “Limited Lifetime” which fail solely because their estimated
life has expired. No warranty is made with respect to customer products produced to
original purchaser specifications except as specifically stated in writing by Viking.
All shipping costs shall be the responsibility of the purchaser.
Except as provided herein, there are no express or implied warranties of mer-
chantability or fitness for a particular purpose. Under no circumstances will Viking
Components be liable in any way to any purchaser for any damages, including but not
limited to lost revenue, lost wage, or any other incidental or consequential damages aris-
ing out of the use of or inability to use this product. Viking reserves the right to make
modifications in both hardware and software without prior notifications.
Apple, Apple logo, Macintosh and Mac OS are registered trademarks of the Apple
Computer, Inc.
MacComCenter is a registered trademark of the SmithMicro Software, Inc.
All other trade marks are the property of there respective owners.
Copyright © 1999 Viking Components, Inc.
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